Contact the concierge
Send your order number, reason for the request, and preferred outcome through our Contact page.
CUSTOMER CARE
Returns,
made considered.
If your pair is not quite right, use this guide to prepare a return or exchange request. Our team will confirm eligibility and the available next step for your order.
START A REQUEST →Before you begin
- Keep the footwear unworn and unaltered
- Retain the original box and packaging
- Have your order number ready
- Photograph the item if it arrived damaged
THE PROCESS
Three clear steps.
Receive confirmation
We will review the order details and confirm eligibility, return instructions, and any delivery costs.
Return the pair
Pack the item securely in its original presentation. An exchange or refund is processed after inspection.
ELIGIBILITY
Help us keep every pair pristine.
Condition of footwear
Try footwear on a clean, soft indoor surface. Items showing outdoor wear, creasing beyond a normal try-on, marks, scent, or alteration may not be eligible.
Original presentation
Please include the original shoe box, inserts, tags, and accessories. Do not tape or label the shoe box directly; place it inside protective outer packaging.
Damaged or incorrect items
Contact us promptly with clear photographs of the product and packaging. The team will review the issue before arranging the appropriate resolution.
Refunds and exchanges
Available options depend on stock, payment method, product condition, and the order’s eligibility. Final details are confirmed by the customer-care team before a return is sent.
NEED GUIDANCE?